Effective Date: May 23, 2026
Last Updated: May 23, 2026
1. Agreement to Terms
Welcome to Truck Repair Assistant ("App," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our mobile application, website, and related services (collectively, the "Services").
By creating an account or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.
2. Eligibility
You must be at least 18 years old to use the App. By using the Services, you represent and warrant that you are of legal age to form a binding contract.
3. Account Registration
3.1 Account Creation
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
3.2 Account Termination
We reserve the right to suspend or terminate your account at any time for:
- Violation of these Terms
- Fraudulent, abusive, or illegal activity
- Non-payment of subscription fees
- Any other reason at our sole discretion
You may delete your account at any time through the App settings or by contacting founder@tra.tools.
4. Services Overview
Truck Repair Assistant provides:
- AI-Powered Diagnostics: Assistance in interpreting diagnostic trouble codes (DTCs) and truck issues
- Repair Guidance: Step-by-step repair instructions, video tutorials, and forum discussions
- Parts Search: Integration with parts suppliers to help you find OEM and aftermarket parts
- Service Locator: Location-based search for repair shops, mobile mechanics, and parts suppliers
- Telematics Integration: Optional connection to supported telematics platforms (Geotab, Motive, Samsara, etc.)
- Repair History Tracking: Record and manage your truck's maintenance and repair history
5. Subscription Plans and Payments
5.1 Subscription Tiers
We offer the following subscription plans:
- Free Plan: Limited access to basic diagnostic features
- Owner-Operator Plan: Full access for individual truck owners (monthly or annual billing)
- Fleet Plan: Enhanced access for fleet operators with multiple vehicles (monthly or annual billing)
Pricing is displayed in the App and may be updated from time to time with advance notice.
5.2 Billing and Payments
- All payments are processed through Stripe, a secure third-party payment processor
- Subscriptions automatically renew at the end of each billing period unless canceled
- You authorize us to charge your payment method on a recurring basis
- All fees are non-refundable except as required by law or stated in our refund policy
5.3 Cancellation and Refunds
- You may cancel your subscription at any time through the App or by contacting support
- Cancellations take effect at the end of the current billing period
- No refunds will be provided for partial billing periods
- Refunds for annual subscriptions may be provided on a prorated basis within 30 days of purchase (at our discretion)
5.4 Price Changes
We reserve the right to change subscription prices with at least 30 days' notice. Price changes will not affect your current billing period but will apply to subsequent renewals.
6. Use of AI and Diagnostic Tools
6.1 Nature of AI Services
The App uses artificial intelligence (AI) to provide diagnostic suggestions, repair guidance, and other recommendations. You acknowledge and agree that:
- AI is Not a Substitute for Professional Expertise: The App provides informational assistance only and is not a replacement for professional mechanical diagnosis or repair services
- No Guarantees of Accuracy: AI-generated responses may contain errors, omissions, or inaccuracies
- User Responsibility: You are solely responsible for verifying all information and making informed decisions about truck maintenance and repairs
6.2 Disclaimer of Professional Advice
THE APP DOES NOT PROVIDE PROFESSIONAL MECHANICAL, DIAGNOSTIC, OR REPAIR SERVICES. ALL CONTENT IS FOR INFORMATIONAL PURPOSES ONLY. YOU USE THE APP AT YOUR OWN RISK.
Always consult a qualified mechanic or professional technician before performing any repairs, especially those involving safety-critical systems (brakes, steering, suspension, etc.).
7. Acceptable Use
You agree to use the Services only for lawful purposes and in compliance with these Terms. You agree NOT to:
7.1 Prohibited Activities
- Use the App for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Upload malicious code, viruses, or harmful software
- Attempt to gain unauthorized access to our systems or other users' accounts
- Use automated scripts, bots, or scraping tools without permission
- Reverse engineer, decompile, or disassemble the App
- Resell, redistribute, or sublicense access to the Services
- Impersonate any person or entity or misrepresent your affiliation
- Harass, abuse, or harm other users
7.2 Content Standards
Any content you submit or upload to the App (photos, notes, comments) must:
- Be accurate and not misleading
- Not contain offensive, defamatory, or unlawful content
- Not infringe on intellectual property or privacy rights
- Not contain spam or unsolicited advertising
8. Intellectual Property Rights
8.1 Our Intellectual Property
All content, features, and functionality of the App, including but not limited to:
- Software code, design, and user interface
- Text, graphics, logos, and images
- Trademarks and service marks
- AI models and algorithms
are owned by us or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws.
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to:
- Access and use the App for personal or commercial purposes (depending on your subscription)
- Download and use the App on devices you own or control
You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any part of the Services without our prior written consent.
8.3 User Content
You retain ownership of any content you upload to the App (photos, notes, etc.). By uploading content, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display such content solely for the purpose of providing and improving the Services.
9. Telematics Integration
9.1 Third-Party Platforms
If you connect the App to third-party telematics platforms (Geotab, Motive, Samsara, Verizon Connect, Omnitracs), you acknowledge that:
- You authorize us to access your vehicle data from these platforms
- You are responsible for complying with the terms and privacy policies of those platforms
- We are not responsible for the accuracy, availability, or security of data provided by third-party platforms
- You can disconnect telematics integrations at any time
9.2 Data Usage
Telematics data will be used only to provide diagnostic insights, alerts, and fleet management features within the App. See our Privacy Policy for details on data collection and use.
10. Location Services
The Service Finder feature requires access to your device location. By enabling location services:
- You consent to collection and use of location data as described in our Privacy Policy
- You can disable location access at any time through your device settings
- Disabling location services may limit functionality of the Service Finder feature
11. Disclaimers and Limitation of Liability
11.1 No Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Warranties of merchantability, fitness for a particular purpose, or non-infringement
- Warranties that the Services will be uninterrupted, error-free, or secure
- Warranties regarding the accuracy, reliability, or completeness of any content or data
11.2 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Damage to vehicles, equipment, or property
- Personal injury or death resulting from use of the App or reliance on diagnostic information
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
11.3 Assumption of Risk
You acknowledge that:
- Vehicle repair and maintenance involve inherent risks
- Improper repairs can cause damage, injury, or death
- You are solely responsible for ensuring safe and proper repair practices
- You assume all risks associated with using diagnostic information from the App
12. Indemnification
You agree to indemnify, defend, and hold harmless Truck Repair Assistant, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
- Your use of the Services
- Your violation of these Terms
- Your violation of any rights of another party
- Any content you upload or submit
- Any repairs or actions you take based on information from the App
13. Third-Party Services and Links
The App integrates with and links to third-party services, including:
- Payment processing (Stripe)
- Maps and location services (Google Maps)
- Video content (YouTube)
- Telematics platforms (Geotab, Motive, Samsara, etc.)
- Parts suppliers and repair shops
We are not responsible for:
- The content, accuracy, or availability of third-party services
- The privacy practices or terms of service of third-party providers
- Any transactions or interactions you have with third parties
Your use of third-party services is governed by their respective terms and policies.
14. Privacy and Data Protection
Your use of the Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand our data collection and use practices.
15. Modifications to the Services
We reserve the right to:
- Modify, suspend, or discontinue any part of the Services at any time
- Update features, functionality, or user interface
- Change subscription plans, pricing, or features
We will provide reasonable notice of material changes when feasible. Continued use of the Services after changes constitutes acceptance of those changes.
16. Modifications to These Terms
We may update these Terms from time to time. We will notify you of material changes by:
- Posting updated Terms in the App
- Sending an email notification
- Displaying a notice when you log in
Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services and delete your account.
17. Governing Law and Dispute Resolution
17.1 Governing Law
These Terms are governed by and construed in accordance with the laws of Pennsylvania, United States, without regard to conflict of law principles.
17.2 Arbitration Agreement
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration, except that either party may seek injunctive relief in court for intellectual property disputes.
Arbitration shall be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA). The arbitration shall take place in Philadelphia, Pennsylvania.
17.3 Class Action Waiver
You agree to bring claims only in your individual capacity and not as part of any class or representative action. Class arbitrations, class actions, and representative actions are not permitted.
17.4 Exceptions
Either party may bring a claim in small claims court if it qualifies. You may also report concerns to relevant regulatory authorities.
18. Termination
18.1 Termination by You
You may terminate your account at any time by:
- Deleting your account through the App settings
- Contacting founder@tra.tools
18.2 Termination by Us
We may suspend or terminate your access to the Services immediately, without prior notice, for:
- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment of fees
- Any other reason at our sole discretion
18.3 Effect of Termination
Upon termination:
- Your right to access the Services will cease immediately
- We may delete your account and associated data (subject to legal retention requirements)
- Subscription fees already paid are non-refundable
- Provisions of these Terms that by their nature should survive (disclaimers, indemnification, limitations of liability) will remain in effect
19. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Truck Repair Assistant regarding the Services and supersede all prior agreements, understandings, and representations.
21. No Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
22. Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms at any time without restriction.
23. Contact Information
If you have questions, concerns, or disputes regarding these Terms, please contact us:
Email: founder@tra.tools (support, legal, and billing inquiries)
Mailing Address:
Truck Repair Assistant
1405 N Sydenham St
By using Truck Repair Assistant, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Last Updated: May 23, 2026